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If you need to inquire about Bayer product, please contact us through the following telephone:


Hotline: 400-810-0360 (available by mobile or telephone)


We will try our best to provide you the information about Bayer products, but we can't propose any specific diagnosis and treatment suggestions for patients' conditions. If you have any discomfort after medication, please go to see your doctor and receive timely medical treatment.


If you want to report a side effect or quality complaint, please contact your health care professional (e.g. treating physician or pharmacist) or your local health authority, Inquiries can also be directed to:


Email:AE_China@bayer.com


If you observe adverse event after Bayer Animal Health product application, you can transfer the information to us directly by:


Email:pv.bsah@bayer.com


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Privacy Statement
This website (hereinafter the “Website“) is provided by Bayer (China) Limited. (hereinafter “us” or “we”).


Bayer knows the personal data is important to you and will try the best effort to protect your personal data. We are devoted to maintain your trust in us. We will fully comply with the applicable Chinese law, regulation and standards in lawful, justifiable and necessary principles. We will explicitly inform you the rules, purpose, methods and scope for our collection and the usage of your personal data and obtain your consent accordingly.


In the following, we wish to provide you with information on how we handle your personal data when you use our Website.




When you call up our Website, your browser will transfer certain data to our web server. This is done for technical reasons and required to make available to you the requested information. To facilitate your access to the Website, the following data are collected, briefly stored and used:


  • IP address
  • Date and time of access
  • Time zone difference to Greenwich Mean Time (GMT)
  • Content of request (specific site)
  • Status of access/HTTP status code
  • Transferred volume of data
  • Website requesting access
  • Browser, language settings, version of browser software, operating system and surface

Moreover, to protect our legitimate interests and to comply with the Chinese laws and regulations on weblog storage, we will store such data for a limited period of time in order to be able to initiate a tracking of personal data in the event of 1) actual or attempted unauthorized access to our servers or 2) request from relevant government authorities .




This Website uses so-called “cookies”. Cookies are small text files that are stored in the memory of your terminal via your browser. They store certain information (e.g. your preferred language or site settings) which your browser may (depending on the lifespan of the cookie) retransmit to us upon your next visit to our Website. We would like to use cookies to better understand your use of this website. This enables us to improve your future experience on our website.


We differentiate between two categories of cookies: (1) functional cookies, without which the functionality of our Website would be reduced, and (2) optional cookies used for e.g. website analysis purposes. The following tables contain a detailed description of the optional cookies we use:


Optional Cookies


Name Purpose and Content Lifespan Provider Consent
Baidu Tongji These Cookies enable us to analyze your use of this website by assigning a unique and randomly generated ID to your device that let us recognize your device upon your next visit 6 months Baidu


We only use above cookies. Upon your first access to our Website, a banner will appear, asking you to give us your consent to the setting of cookies. If your consent is given, we will place a cookie on your computer and the banner will not appear again as long as the cookie is active. After expiration of the cookie’s lifespan, or if you actively delete the cookie, the banner will reappear upon your next visit to our Website and again ask for your consent.



Of course you may use our Website without any cookies being set. In your browser, you can at any time configure or completely deactivate the use of cookies. This may, however, lead to a restriction of the functions or have adverse effects on the user-friendliness of our Website. You may at any time object to the setting of optional cookies by using the respective objection option indicated in the table above.



This Website is not intended or designed for communications regarding side effects, lack of therapeutic effect, medication errors, grey market products/counterfeit medicine, incorrect or off-label use, quality complaints and/or other issues regarding the safeness or quality of Bayer products. If you wish to report side effects or make a quality complaint, please contact your health care professional (e.g. physician or pharmacist), your local health authority, inquiries can also be directed to pv.china@bayer.com (for safety relevant information) or ptc.china@bayer.com (for quality relevant information).


If you nevertheless report to us undesirable side effects or other issues regarding the safeness or quality of Bayer products, we will be legally bound to deal with your communication and may have to contact you for clarification purposes. Subsequently, we may have to notify the competent health authorities of the issues reported by you. In this context, your information will be forwarded including your personal data. We may also have to forward your information to our group companies and cooperation partners, to the extent these are likewise obliged to notify their respectively competent health authorities.




We may share your personal data with other Bayer Group companies. The Bayer Group companies include Bayer Aktiengesellschaft (a company registered under the laws of Germany) and any other entities directly or indirectly controlled by Bayer Aktiengesellschaft.


We only share the information that is necessary and the share is subject to the purpose under this Statement. If any Bayer Group company desires to change the purpose, your separate consent is required.



If your data is to be shared/transferred to Bayer Group companies or commissioned third parties located outside China, we will ensure that 1) a sufficient level of protection is provided for your data in foreign countries and 2) China laws and regulations on data export will be strictly complied.



We have adopted the security measures to protect your personal data and preventing the data from unauthorized access, public disclosure, use, alteration, damage or loss.


We will take all reasonable measures to ensure we do not collect unrelated personal data. We only retain your personal data no longer than the period necessary for achieving the purpose under this Statement, unless otherwise agreed by you or allowed by the applicable laws.



If a minor’s personal data is collected after obtaining his/her parent or other guardian(s)’s consent, we will not use or disclose such minor’s personal data unless such use or disclosure is allowed by the laws, agreed by his/her parent or other guardian(s), or necessary for protection of such minor.


If a minor’s personal data is collected after obtaining his/her parent or other guardian(s)’s consent, we will not use or disclose such minor’s personal data unless such use or disclosure is allowed by the laws, agreed by his/her parent or other guardian(s), or necessary for protection of such minor.



The following rights are in general available to you according to applicable data privacy laws:


  • Right of information about your personal data stored by us;
  • Right to request the correction or restricted processing of your personal data;
  • Right to request the deletion of your personal data under following situations:
    • If our handling your personal data violates the laws;
    • If we collect and use your personal data without your consent;
    • If our handling your personal data violates the agreements between you and us;
    • If we no longer provide products or services to you.
  • You may at any time with future effect revoke your consent to the collection, processing and use of your personal data. However, your decision to withdraw your consent does not affect the collection, use, handling and storage of your personal data conducted before your consent is revoked. For further information please refer to the chapters above describing the processing of data based on your consent.
  • In the following situations, we are not able to respond to your request, as per the requirements of the laws and regulations:
    • In relation to state security
    • In relation to public safety, public health, critical public interest
    • In relation to criminal investigation, prosecution and judgement
    • It is proved that you have malice or abuse your rights
    • Response to your request will cause severe damage to the legitimate rights of you or other individuals or organizations.

If you wish to exercise your rights, please address your request to the contact indicated below.



For any questions you may have with respect to data privacy, please write an e-mail to [DP.China@bayer.com] or contact our company data protection officer at the following address:


Hotline: 400-810-0360



We may update our Privacy Statement from time to time. Updates of our Privacy Statement will be published on our Website. Any amendments become effective upon publication on our Website. We therefore recommend that you regularly visit the site to keep yourself informed on possible updates.



Last updated: July 11, 2018


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Last updated:2020-05-25
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Working to Create Value through Innovation and Growth

Bayer is a global enterprise with core competencies in the fields of health care, nutrition and high-tech materials. Our products and services are designed to benefit people and improve their quality of life. At the same time we want to create value through innovation, growth and high earning power.

We are firmly aligned to our mission statement "Bayer: Science For A Better Life" and continue to optimize our portfolio, concentrating our activities in three high-potential, efficient subgroups with largely independent operations: HealthCare, CropScience and MaterialScience. These provide us with access to major global groth markets and are supported by our service companies.

As an inventor company, we plan to continue setting trends in research-intensive areas. Innovation is the foundation for competitiveness and growth, and thus for our company's success in the future.

Our knowledge and our products are helping to diagnose, alleviate or cure diseases, improving the quality and adequacy of the global food supply, and contributing significantly to an active, modern lifestyle. Our expertise and innovative capability also enable us to offer solutions for protecting the climate and addressing the consequences of climate change.
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